Refund & Cancellation Policy
At The Stock Masters, we are committed to providing quality stock market education, online courses, and learning resources to our students. This Refund & Cancellation Policy outlines the terms and conditions governing course cancellations, refund requests, and payment-related issues.
By enrolling in any course offered by The Stock Masters, you acknowledge that you have read and understood this policy.
1. Course Enrollment and Cancellation
Students are advised to review the course details, curriculum, fees, and applicable terms before completing their enrollment.
If you wish to cancel your enrollment, you must contact The Stock Masters using the contact information provided below. Cancellation requests will be reviewed based on the nature of the course, enrollment status, and access to course materials.
Submitting a cancellation request does not automatically guarantee a refund. Refund eligibility will be determined in accordance with this policy and applicable laws.
2. Refund Eligibility
Refund requests may be considered in the following circumstances:
Duplicate Payments: When the same course fee has been charged more than once for a single enrollment.
Unsuccessful Enrollment: When payment has been deducted but course enrollment or access has not been provided.
Course Access Issues: When a technical issue attributable to The Stock Masters prevents access to a purchased course and cannot reasonably be resolved.
Material Misrepresentation: When the course provided materially differs from the description presented at the time of purchase.
Other Applicable Circumstances: When a refund is required under applicable law or the specific terms communicated during enrollment.
All requests will be reviewed individually, and additional information may be requested before a decision is made.
3. Non-Refundable Course Fees
Course fees may be non-refundable in circumstances such as:
The student has accessed or commenced the course, subject to the applicable course terms and legal requirements.
The student has accessed or downloaded digital learning materials.
The student has completed a substantial portion of the course.
The student decides not to continue the course after enrollment.
The student is unable to participate due to personal circumstances, scheduling conflicts, or a change of plans, where no refund entitlement otherwise applies.
Any specific refund restrictions applicable to a course will be communicated before or at the time of purchase. Nothing in this section limits any rights available to students under applicable law.
4. Refund Request Procedure
Students requesting a refund must contact The Stock Masters through the official contact details listed on this page.
To help us process your request, please provide:
Full name and registered email address.
Name of the course purchased.
Date of enrollment or purchase.
Payment transaction ID or reference number.
Reason for the refund request.
Supporting information or evidence, where applicable.
Our team may request additional details to verify the payment and evaluate the request. Refund requests will be reviewed within a reasonable period.
5. Refund Approval and Processing
Once a refund request is approved, the eligible amount will generally be refunded through the original payment method, wherever possible.
The time required for the refund to appear in your account may vary depending on the payment gateway, bank, or financial institution.
The Stock Masters will not be responsible for processing delays caused by third-party payment providers or financial institutions, but we will provide reasonable assistance where necessary.
6. Duplicate and Failed Transactions
If your payment is deducted but the course enrollment is unsuccessful, the amount may be reversed automatically by the payment provider.
If a duplicate payment has been made for the same course, please contact us with the relevant transaction details. Following verification, eligible duplicate payments will be processed for a refund.
7. Course Access and Technical Support
If you experience technical difficulties accessing your purchased course, please contact our support team with details of the issue.
We will make reasonable efforts to investigate and resolve the problem. If access cannot be provided due to a technical issue attributable to The Stock Masters, the matter may be reviewed for an appropriate resolution, including a refund where applicable.
8. Refund Exceptions
A refund request may be declined if it does not satisfy the applicable refund conditions, including circumstances involving misuse of course access, violations of our Terms & Conditions, or requests submitted outside an applicable refund period.
All decisions will remain subject to applicable consumer protection laws and any specific refund commitments made at the time of purchase.
9. Amendments to This Policy
The Stock Masters reserves the right to revise or update this Refund & Cancellation Policy from time to time.
Any updates will be published on this page with the revised date. Students are encouraged to review this page periodically to remain informed about the applicable terms.
10. Contact Information
For questions or assistance regarding course cancellations, refunds, or payment issues, please contact us:
Business Name: The Stock Masters
Email: thestockmasters11@gmail.com
Phone: +91 7009137597
Address: First Floor, 981-I Block, BRS Nagar, Ludhiana, Punjab, India
We will make reasonable efforts to review and respond to refund-related inquiries promptly.