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Refund Policy

Our Refund Policy

We believe in transparent business practices and aim to provide fair, reliable, and professional IT services to every client.

At SJ Host (SJ Solutions & Infotech), customer satisfaction is our priority. We are committed to delivering high-quality IT services and maintaining transparency throughout every project. This Refund Policy explains the conditions under which refunds may or may not be provided for our products and services.

General Policy

Our services are primarily customized to meet each client’s unique business requirements. Because of the time, expertise, and resources invested in planning, designing, and developing customized solutions, payments made for completed work are generally non-refundable.

We encourage all clients to carefully review project proposals, timelines, and deliverables before confirming any service.

Website & Software Development

Refunds for website development, software development, and mobile application projects are considered only if work has not yet commenced.

Once project planning, design, development, testing, or implementation has begun, payments made for completed milestones are non-refundable.

Digital Marketing & SEO Services

Due to the nature of digital marketing, SEO, social media management, and online advertising services, refunds cannot be provided after the service has started.

These services involve strategic planning, research, optimization, and ongoing execution that cannot be reversed once initiated.

Project Cancellation

Clients may request cancellation of a project by contacting our team in writing.

If the project is cancelled before any work has started, a partial or full refund may be considered after deducting applicable administrative or consultation charges.

If work has already begun, charges will apply for the completed work and resources utilized up to the cancellation date.

Delayed Projects

Project timelines may occasionally be extended due to delayed approvals, incomplete content, changes in project scope, or unforeseen technical challenges.

Such delays do not automatically qualify for a refund.

Non-Refundable Services

The following services are generally non-refundable:

  • Website Design & Development
  • Custom Software Development
  • Mobile Application Development
  • UI/UX Design
  • SEO & Digital Marketing Services
  • Domain Registration
  • Web Hosting
  • Cloud Services
  • Technical Consultation
  • Third-Party License Fees
  • Annual Maintenance Contracts (AMC)
Exceptional Circumstances

SJ Host may review refund requests on a case-by-case basis where exceptional circumstances exist. Any approved refund will be processed using the original payment method whenever possible. The approval of a refund remains solely at the discretion of SJ Host.

Refund Processing

If a refund request is approved, the refund will generally be processed within 7 to 14 business days, depending on the payment provider and banking procedures.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your information is collected and processed, please feel free to contact us.

SJ Host (SJ Solutions & Infotech)

Email: info@sjhost.in

Website: https://sjhost.in